Pendulum Claims Management, proudly based in Albuquerque, New Mexico, provides innovative claims management solutions, tools, software, and support to the Senior Living, Aging Services, and healthcare insurance industries.

Our team of highly skilled liability claims managers are available to provide quality liability claims management and reporting to both the insured and insurer alike, allowing the client to know their claims are being handled with the expertise required in the Aging Services and healthcare industries, all while keeping an eye on the bottom line.

Pendulum Claims Management can provide full-service claims administration to the self-insured entity, and carriers, including litigation management; liability exposure analyses; loss run and bordereaux reporting; expense invoice auditing; and mediation, arbitration, and trial attendance.

Alternatively, claims processing services are also available for the client who already has internal claims management personnel but lack the robust software, financial management, and reporting support capabilities needed to round out their self-administration program.

Pendulum Claims Management was founded by Pendulum Chief Executive Officer Ric Henry in 2004. Ric has worked in the healthcare sector for more than 40 years and is a Fellow and member of the American College of Health Care Administrators (ACHCA). Ric has provided training on risk assessment and management, quality assurance, and liability issues nationally and overseas. He has been licensed as a nursing home administrator in six states, specializing in opening skilled nursing facilities.